Shopping Guide

PAYMENT

● PAYMENT OPTIONS

There are two payment methods available.

1. Credit Card

VISA, MASTER, JCB, AMERICAN EXPRESS and DINERS cards are accepted. Install payment plans are available with selected VISA cards. Please check with your credit card company for the availability.

2. Cash on Delivery

Yamato Transport will collect your payment at your doorstep at the time of delivery. Extra 330 yen ( 300 plus tax) will be charged for this service.

●RECEIPT

Payment by Credit Card or COD

Receipt is issued on-line.

You may request that you require a printed receipt at the time of your order. Note that a receipt is available at the order history page after your payment is settled. Go to “My Page, Order History, Details”, and click “receipt” button on order detail page. You can save or print your receipt.

On-line receipt can be shown only once.

If you don’t request a receipt at the time of your order, or if a receipt is issued already, no link page for a receipt will appear.

If the order is equal to or more than 50,000 yen (55,000 tax included), a receipt will be sent by a postal mail.

Payment by Cash on Delivery service

A delivery note which you receive from Yamato Transport will serve as a formal receipt.

SHIPPING

Delivery charge

Delivery charge rate will be charged at a minimum by bottle based upon the shipping region with pricing provided by Kuro Neko Yamato. For cash on delivery (330 yen) will be charged separately.

FREE Shipping

Free shipping on purchase over ¥50,000.

Note that if you cancel part of your order, and the total amount falls below 50,000 yen, then delivery charge is payable.

Packaging

Wines are individually packed in a strong thick cardboard box with Zauberman Wine Japan logo. These boxes will be placed into a shipping container to protect the product during transit.

Shipping Arrangement

Shipping schedule

Everyday shipping (excluding End of year/New year holiday season)

Orders received by 9:00am will be processed for the same day shipping.

Orders received thereafter will be processed for the following day shipping.

For certain area of Kagoshima, Okinawa (including Amami), Izu, Ogasawara, delivery may take three days or more.

Transport Company

We use Kuro Neko Yamato as a main delivery company.

CANCELLATION and CHANGE

Order Cancellation or change

Before shipping

Depending on the status of the order, procedure will vary. Please email us during our office hour as soon as possible. Please have your order number handy.

After shipping

Please email us during our office hour as soon as possible. Please have your order number handy. If the reason of return is not an error of Zauberman Wine Japan on-line, we might charge you a return shipping cost.

● Return or change of items delivered

Unopened bottle

If you receive unordered or damaged item, please inform us within 7days from the date of delivery. We will replace the item. In the case if those items are out of stock, we will make a full refund. Shipping charge for the return is paid by us. We will not accept cancellation, change, refund and return for the items after FIVE days from the date of delivery.

Opened bottle

Due to the characteristics of the product, we don’t offer replacement or refund unless the items are deteriorated in quality.

Security / Account ID

● Security (EV SSL)

Payment by Credit Card

Zauberman Wine Japan on-line uses Extended Validation Secure Socket Layer (EV SSL) certificate issued by VeriSign. When you shop at Zauberman Wine Japan on-line, make sure your browser’s address bar turns green at check out.

(Internet Explorer 11.0, Microsoft Edge, Google Chrome 70 or later Firefox 60 or later, Safari 11 or later, Opera 60 or later.)

● Account ID

Anybody at legal drinking age can register for an Account for free by registering your name, address, contact number, and other relevant information. Once you registered and log on to our site, you can use your stored information for your shipping address or you can check your order history.

FAQ (Frequently Asked Questions)

● PAYMENT

Can I change the payment method after placing an order?
We may be able to change it depending on the status of your order. Please contact us as soon as possible. If urgent, please contact us on the phone.
Can you send me a receipt after I receive wines?
If you have marked an option "receipt required" at the time of your order, please pick up your receipt on-line from your order history. For other cases, we can send you via postal mail. Please let us know your name, order number, the name to whom the receipt is addressed, and the remark to be put on the receipt.
Can I use my Club Zauberman Wine Japan point to make a purchase?
Club Zauberman Wines Japan points can only be used at Zauberman Wine Japan on-line store. For your on-line purchase, points will be accumulated in your account.
Can I pay after the delivery? Is there any benefit for shopping at Zauberman Wine Japan on-line?
Apart from Cash on delivery, there is no payment option to pay after the delivery

● SHIPPING

Can I change the delivery date and/or time?
We will arrange for the change. Please contact us as soon as possible. Please contact your nearest Kuro Neko Yamato Transport office. You will find your reference number in our confirmation e-mail.
Can you split my order and deliver them to multiple destinations?
We are not able to split an order and send items to multiple destinations. If you need to send wines to more than 2 places, please order them separately.
I want to send wines as a gift, and I do not want you to include delivery notes or statements that show prices on it.
When you proceed to check out, there is a section where you put your recipient's address. In the same page, you have an option to accompany your gift with a statement. If you don't choose that option, the statement will not be sent to the recipient.
Will you wrap a gift?
We have no gift-wrapping options at this time.

● AccountID / SYSTEM

I cannot login.

Login ID and Password are case sensitive, and it recognizes blank space as well. <Please check> Whether [Caps Lock] is on or not. If [Caps Lock] is on, all letter become uppercase. Please release [Caps Lock] by pressing [Shift] and [Caps Lock] at the same time. Did you, unknowingly, hit space key after you finish entering your password. The system recognizes a space as a single letter. Please backspace the spaces you entered.

I forgot my password.
You can request that your password has been forgotten thru the website. Once we receive your request, our E-commerce system will send your password reset request to your register email address.
I cannot add items into the shopping cart.
Please check your mobile phone, tablet and/or computers settings. If you cannot solve the problem please email us. Recommended browser for MAC and Windows: Internet Explorer 11.0, Microsoft Edge, Google Chrome 70 or later Firefox 60 or later, Safari 11 or later, Opera 60 or later. Also, please enable the following settings in the web browser on your computer: Java Script, Cookie and Cascade Style Sheet.

● OTHER

Do you sell wooden wine boxes?
We don't sell wooden wine boxes.

Contact

● Zauberman Wine Japan

5-48-7 Denenchofu, Ota-ku , Tokyo 145-0071 E-mail:supporta@zaubermanwine.jp
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